Last updated: October 20, 2025
Look, we get it – privacy policies can be a real slog to read through. But here at Onyx Valor Haven Architecture, we're pretty serious about respecting your privacy and being upfront about what happens with your info. We've tried to keep this as straightforward as possible, without all the legal mumbo-jumbo (well, mostly).
When you reach out to us about a project, browse our portfolio, or just poke around our website, you're trusting us with some of your personal details. That's not something we take lightly. This policy breaks down exactly what we collect, why we need it, and how we keep it safe.
When you fill out a contact form or send us an email, we'll collect basics like your name, email address, phone number, and whatever details you share about your project. We need this stuff to actually respond to you – can't design your dream space if we can't reach you, right?
If we're working together on a project, we'll gather more specific info – property addresses, site photos you send over, budget ranges, design preferences, that sort of thing. All this helps us understand what you're after and deliver something that actually fits your vision.
Like pretty much every website out there, we collect some technical data when you visit – IP addresses, browser types, which pages you check out, how long you stick around. Nothing creepy, just standard analytics to help us make the site better and understand what folks are interested in.
We're not in the business of selling your data or spamming you with junk. Here's the real deal on what we do with your info:
We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. That includes things like encrypted connections (that little padlock in your browser), secure servers, and limiting who on our team has access to sensitive data.
That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security – that's just the reality of digital communication. If you're sharing something super sensitive, give us a call instead of emailing it.
Under Canadian privacy laws (PIPEDA, specifically), you've got some solid rights regarding your personal information:
To exercise any of these rights, shoot us an email at info@onyxvalorhaven.info. We'll get back to you within 30 days, usually much sooner.
We don't keep information longer than necessary. For general inquiries that don't turn into projects, we'll usually delete your details after a year or so. For actual client projects, we're required by professional standards and insurance policies to keep records for at least seven years after project completion – that's pretty standard across the architecture industry in Canada.
Once the retention period's up and we don't have a legitimate reason to keep your data, we'll securely delete or anonymize it.
Our services aren't directed at anyone under 18, and we don't knowingly collect information from kids. If you're a parent and think your child has somehow shared info with us, give us a shout and we'll delete it immediately.
We might update this policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last Updated" date at the top. If there are major changes, we'll try to give existing clients a heads-up via email.
It's worth checking back here occasionally if you're curious about updates.
If anything in this policy is unclear, or if you've got questions about how we handle your information, don't hesitate to reach out. We're real people and we're happy to chat about this stuff.
Email: info@onyxvalorhaven.info
Phone: (604) 555-0187
Mail: 1245 Granville Street, Suite 420, Vancouver, BC V6Z 1M6
If you believe we've mishandled your personal information, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.